Frequently Asked Questions
Everything you need to know about ESR tech accessories and services.
What is the standard shipping time for ESR orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do ESR products come with a warranty?
Yes, all ESR products come with a standard 12-month warranty. We also offer a Super Billing program that extends warranty coverage for registered users on specific product lines.
What is your return policy for electronics and accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
Are ESR screen protectors and cases compatible with MagSafe?
Many of our latest cases feature HaloLock technology, which is 100% compatible with MagSafe accessories and chargers. Please check the product description for the specific 'HaloLock' or 'MagSafe' badge.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
How can I track my package after it has shipped?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.